About the awards

This award recognizes Customer Success Managers who consistently go above and beyond. They don’t just meet expectations, they exceed them and are confident with owning a target and hitting their number. Nominees in this category know how to do deep discovery with their customers to understand what value means to them, resulting in easy renewals as well as expansion of their book-of-business (BoB).

Designed for exceptional Account Managers, this award recognises those who have made an outstanding impact and gone the extra mile to build strong customer relationships, drive success and deliver measurable business growth. These individuals have smashed their renewal and upsell targets, demonstrating a true partnership with their counterparts in Customer Success, as well as a relentless commitment to excellence.

The Rising Star Award recognises new faces in customer-facing teams who have hit the ground running and made a huge impact in a short period of time. Whether they are newcomers to the industry or emerging leaders on the path to greater responsibility, these rising stars have already proven their ability to drive value, build strong customer relationships, and contribute to business success. If you are new or stepping up as a future leader while delivering exceptional value to your customers, this award is for you.

This award showcases the very best in Customer leadership and is designed for director-level leaders and above. This award is for those who take ownership of their revenue target and inspire their teams to be their very best, whilst also building and deploying innovative growth-focused initiatives that are trailblazing for our industry.

Is your team driving revenue, exceeding targets, and delivering standout customer value? Are you masters of collaboration, alignment, and teamwork, working seamlessly to create impact? This award recognizes high-performing, customer-facing teams that demonstrate exceptional synergy and a shared commitment to success. If your team is making waves, having a huge impact on business revenue and proving the power of teamwork, we want to hear from you!

If you’re a process guru or tooling expert who thrives on optimizing Customer Operations and partners seamlessly with their Account Management or Customer Success counterparts to drive business strategy, this is your sign to apply for this award. Celebrating those who live for efficiency, metrics and seamless workflows that impact success, this award is for those who live and breathe Customer Operations.

Have you leveraged technology to create a best-in-class Customer program? Utilized AI to automate workloads and cut manual tasks in half? This award recognizes those who are thinking outside of the box and implementing cutting edge uses of technology to proactively add value to customers, helping them to achieve their goals.

Love solving problems with innovative solutions? This award is to celebrate you. Designed for people who are constantly innovating – whether a new technique to keep customers engaged, a novel way to build retention or just advancing the way they deliver value to customers – these innovators keep raising the bar. Sounds like you or someone you know? Apply today.